Government Of Nepal
Ministry Of Science and Technology

Department of Information and Technology
Citizen Charter

S.No.

Service details

Process need to be completed by party to get Services Required documents

Fees 

Processing Time Responsible Person/ Section Service flow time Complaint Officer

1.

Letter / Request Registration Letter / Request

-

Free of Cost

Immediate

Letter / Request From 10:15 Am to 4:30 Pm

Director General

2.

Payment, mortgage

Bill

Billing, Purchase Order or Process Completed

Free of Cost

Maximum 7 working Days Account Officer(Financial Administration Section)

From 10:15 Am to 4:30 Pm

Director General

3.

IT System/Web Application/ Website (Security) Audit

Application / Official letter

-

Free of Cost Based on work, 2 to 15 working days

Director (Training, Research and Development Section)

From 10:15 Am to 4:30 Pm Director General

4.

IT Emergency Response

Application

-

Free of Cost Based on work, 2 to 15 working days Director (Training, Research and Development Section) From 10:15 Am to 4:30 Pm Director General

5.

 Government Cloud Service

Official letter

Form

Free of Cost

Within 1 Working days

Director(E-Governance Section)

From 10:15 Am to 4:30 Pm Director General

6.

Check out the information technology system (GEA) as per the criteria

Official letter

Requirement Analysis & Design Document

Free of Cost Within 15 Working days Director(E-Governance Section) From 10:15 Am to 4:30 Pm Director General

7.

IT Park Education tour

Official letter

-

Free of Cost Within 3 Working days

Director (Administration, Planning and Monitoring Section)

From 10:15 Am to 4:30 Pm Director General

8.

 Technical Consultation

Application / Official letter

-

Free of Cost

Within 2 Working days

Director (Training, Research and Development Section) From 10:15 Am to 4:30 Pm Director General

9.

 IT training to Government employee

Application / Official letter

-

Free of Cost

Within 1 Month

Director (Training, Research and Development Section) From 10:15 Am to 4:30 Pm Director General

10.

Information related to Department of IT and IT System

Application / Official letter

-

Free of Cost

Maximum 7 working Days

Information Officer

From 10:15 Am to 4:30 Pm Director General

11.

Grievance and Complain

Application or Notice

Related documents and proofs

Free of Cost

Maximum 7 working Days

Director (Administration, Planning and Monitoring Section) From 10:15 Am to 4:30 Pm Director General

12.

Planning, programs and progress

Application

-

Free of Cost Maximum 7 working Days Director (Administration, Planning and Monitoring Section) From 10:15 Am to 4:30 Pm Director General

13.

Installation of Centralized e-Attendance 

Application / Official letter

-

Free of Cost Maximum 7 working Days

Director (Infrastructure Development, Security and Regulation Section)

From 10:15 Am to 4:30 Pm Director General

14.

E-School MIS

Application / Official letter

-

Free of Cost

-

Director (Infrastructure Development, Security and Regulation Section)

From 10:15 Am to 4:30 Pm Director General

15.

ICT in Education & Digital Content

Application / Official letter

-

Free of Cost Maximum 2 working Days

Director (Infrastructure Development, Security and Regulation Section)

From 10:15 Am to 4:30 Pm Director General

Note:

  1. Every Friday office will be closed at 3 pm. From Kartik 16 to Magh 15 working time will be shorten by an hour except Friday. Office remains closed on Saturday.  
  2. In case of any difficulty to get the services mentioned above, you may contact to responsible staff.
  3. If the person is not satisfied with the service provided by department even after contacting to responsible staff, then he/she may also lodge a complain to the concerned section director.
  4. The complain given to the section director will immediately be considered according to the nature of the hearing. If not considered, he/she may contact to the Director General. 
  5. Administration, Planning and Monitoring Section can be contacted for office information.
  6. Office Contact Numbers:  Phone No. 01-4491439, 4491598, 4485705, 4489237, 4493198  Fax No. 01-4493198