Government Of Nepal
Ministry of Communication and InformationTechnology
Department of Information and Technology
Citizen Charter
|
S.No. |
Service details |
Process need to be completed by party to get Services | Required documents |
Fees |
Processing Time | Responsible Person/ Section | Service flow time | Complaint Officer |
|
1. |
Letter / Request Registration | Letter / Request |
- |
Free of Cost |
Immediate |
Letter / Request | From 10:15 Am to 4:30 Pm |
Director General |
|
2. |
Payment, mortgage |
Bill |
Billing, Purchase Order or Process Completed |
Free of Cost |
Maximum 7 working Days | Account Officer(Financial Administration Section) |
From 10:15 Am to 4:30 Pm |
Director General |
|
3. |
IT System/Web Application/ Website (Security) Audit |
Application / Official letter |
- |
Free of Cost | Based on work, 2 to 15 working days |
Director (Training, Research and Development Section) |
From 10:15 Am to 4:30 Pm | Director General |
|
4. |
IT Emergency Response |
Application |
- |
Free of Cost | Based on work, 2 to 15 working days | Director (Training, Research and Development Section) | From 10:15 Am to 4:30 Pm | Director General |
|
5. |
Government Cloud Service |
Official letter |
Form |
Free of Cost |
Within 1 Working days |
Director(E-Governance Section) |
From 10:15 Am to 4:30 Pm | Director General |
|
6. |
Check out the information technology system (GEA) as per the criteria |
Official letter |
Requirement Analysis & Design Document |
Free of Cost | Within 15 Working days | Director(E-Governance Section) | From 10:15 Am to 4:30 Pm | Director General |
|
7. |
IT Park Education tour |
Official letter |
- |
Free of Cost | Within 3 Working days |
Director (Administration, Planning and Monitoring Section) |
From 10:15 Am to 4:30 Pm | Director General |
|
8. |
Technical Consultation |
Application / Official letter |
- |
Free of Cost |
Within 2 Working days |
Director (Training, Research and Development Section) | From 10:15 Am to 4:30 Pm | Director General |
|
9. |
IT training to Government employee |
Application / Official letter |
- |
Free of Cost |
Within 1 Month |
Director (Training, Research and Development Section) | From 10:15 Am to 4:30 Pm | Director General |
|
10. |
Information related to Department of IT and IT System |
Application / Official letter |
- |
Free of Cost |
Maximum 7 working Days |
Information Officer |
From 10:15 Am to 4:30 Pm | Director General |
|
11. |
Grievance and Complain |
Application or Notice |
Related documents and proofs |
Free of Cost |
Maximum 7 working Days |
Director (Administration, Planning and Monitoring Section) | From 10:15 Am to 4:30 Pm | Director General |
|
12. |
Planning, programs and progress |
Application |
- |
Free of Cost | Maximum 7 working Days | Director (Administration, Planning and Monitoring Section) | From 10:15 Am to 4:30 Pm | Director General |
|
13. |
Installation of Centralized e-Attendance |
Application / Official letter |
- |
Free of Cost | Maximum 7 working Days |
Director (Infrastructure Development, Security and Regulation Section) |
From 10:15 Am to 4:30 Pm | Director General |
|
14. |
E-School MIS |
Application / Official letter |
- |
Free of Cost |
- |
Director (Infrastructure Development, Security and Regulation Section) |
From 10:15 Am to 4:30 Pm | Director General |
|
15. |
ICT in Education & Digital Content |
Application / Official letter |
- |
Free of Cost | Maximum 2 working Days |
Director (Infrastructure Development, Security and Regulation Section) |
From 10:15 Am to 4:30 Pm | Director General |
Note:
